Refund policy

At SĒNŌ, every item is made to order specifically for you. Because of this, we do not accept returns or exchanges for incorrect size selection, color preference, or change-of-mind purchases.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 30 days of delivery.

To help us resolve the issue quickly, include:

Your order number
A brief description of the issue
Clear photos of the item and packaging

Once reviewed, we’ll gladly provide a replacement or refund if the issue is confirmed.

Size Information:

Please review our size charts carefully before placing your order. Since each item is produced specifically for you, we cannot offer refunds or exchanges for ordering the wrong size.

Order Changes & Cancellations:

If you need to change or cancel your order, contact us as soon as possible.

Orders may only be modified or canceled before production begins. Once production has started, we are unable to make changes.

Refund Processing:

Approved refunds will be issued to your original payment method. Processing times may vary depending on your financial institution.

If you have any questions or need assistance, we’re here to help. Please contact us through the contact information provided on our website.